Terms & Conditions

for www.madrocam.com — English website version. Last updated: 8 March 2026.

1. Scope

These Terms & Conditions apply to offers, inquiries, proposals, and service agreements between Madrocam Media LLC and its clients relating to photography, video production, editing, drone and FPV capture, 360° content, and related creative services. They are intended primarily for business clients in hospitality, tourism, travel, real-estate, and related sectors, unless expressly agreed otherwise in writing.

2. No contract through website content alone

The information on this website, including package descriptions, examples, timelines, optional upgrades, and indicative pricing, is for information purposes only and does not constitute a binding offer. A contract is only concluded once a written proposal, order confirmation, invoice, or another written agreement has been accepted by both parties.

3. Scope of services

The exact scope of services is defined in the individual proposal or written agreement. Deliverables may include photos, films, reels, cut-downs, FPV flythroughs, drone footage, subtitles, 360° imagery, virtual-tour assets, consultation, strategy, or platform-specific export files. Any service not expressly included in the proposal is not part of the agreed scope.

4. Client cooperation duties

The client shall provide all information, approvals, schedules, on-site access, and materials reasonably required for the production and delivery of the agreed services. This includes, where applicable, room access, a responsible on-site contact person, brand guidelines, logos, must-show lists, review feedback, and permission to film persons, property, trademarks, and private areas. Delays caused by missing cooperation may extend deadlines and may lead to additional costs.

5. Scheduling, weather, and operational constraints

Production dates are reserved once agreed. If weather conditions, force majeure, safety issues, travel disruption, access restrictions, or operational limitations at the property materially affect the production, the production plan may be adapted or the shoot may be rescheduled. Madrocam Media LLC will coordinate reasonable alternatives with the client.

6. Revisions and change requests

The number of included revision rounds is determined by the booked package or the individual proposal. Revision rounds are limited to reasonable changes within the approved concept and existing captured material. Fundamental concept changes, additional versions, newly requested scenes, extensive re-edits, or changes caused by late client decisions may be billed separately.

7. Fees, third-party costs, and payment terms

Unless expressly stated otherwise, all prices are net prices. Travel costs, accommodation, models, voice-over talent, location fees, permits, special music buy-outs, paid-usage extensions, and other third-party costs are not included unless explicitly listed in the proposal. Unless otherwise agreed in writing, invoices are payable immediately and without deduction. Payment shall be made to the following account:

Recipient: Madrocam Media LLC
IBAN: BE04 9050 9575 1131
SWIFT/BIC: TRWIBEB1XXX (use for transfers outside SEPA)

No VAT is shown unless expressly required and stated on the invoice.

8. Delivery and acceptance

Drafts and final files may be delivered digitally by download link, review platform, cloud folder, or another agreed transfer method. The client shall review the delivered files without undue delay and submit consolidated feedback within a reasonable time. If no substantial objection is raised within seven business days after delivery of a draft or final delivery, the delivered version may be treated as accepted for the next production step, unless mandatory law requires otherwise.

9. Usage rights

All copyrights and related rights remain with Madrocam Media LLC until full payment has been received. Upon full payment, the client receives the usage rights expressly agreed in the proposal or invoice. Unless otherwise agreed, usage rights are granted as non-exclusive, non-transferable rights for the client's own business purposes and for the agreed media, platforms, territory, and duration.

Any use beyond the agreed scope — including resale, sublicensing, transfer to third parties, white-label redistribution, paid media extensions beyond the agreed scope, or use by affiliated properties or partner brands — requires prior written approval. Raw footage, project files, and editable source files are not included unless expressly agreed.

10. Music, fonts, stock assets, and third-party licenses

Licensed music, fonts, stock assets, templates, plugins, or third-party elements used in a production are licensed only within the scope granted by the relevant provider and only to the extent included in the agreed service. The client is responsible for any additional or expanded use that requires an extended license beyond the agreed project scope.

11. Portfolio and self-promotion

Unless confidentiality has been expressly agreed in writing before production begins, Madrocam Media LLC may use excerpts of the produced material, the client name, and project results for its own portfolio, website, social media, award submissions, and self-promotional purposes. If the client requires a publication embargo or strict confidentiality, this must be agreed in writing before the project starts.

12. Liability

Madrocam Media LLC is liable under the statutory provisions for intent and gross negligence. For slight negligence, liability is limited to breaches of essential contractual obligations and to the foreseeable damage typical for the contract. Liability for indirect damages, lost profit, or consequential damages is excluded to the extent permitted by law. Mandatory liability under applicable law remains unaffected.

13. Cancellation and postponement

If a confirmed production date is postponed or cancelled by the client, Madrocam Media LLC may charge for expenses already incurred, non-refundable third-party bookings, travel arrangements, and the proportionate loss of reserved production capacity, provided such costs are reasonable and documented. The exact cancellation terms may also be defined in the individual proposal.

14. Consumer dispute resolution

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board. Where contracts are concluded exclusively on a business-to-business basis, consumer-specific provisions apply only to the extent required by mandatory law.

15. Final provisions

If individual provisions of these Terms & Conditions are or become invalid in whole or in part, the validity of the remaining provisions remains unaffected. Any individual agreement, signed proposal, or written order confirmation takes precedence over these website terms where the two conflict. Mandatory statutory provisions remain unaffected.